How many of our conflicts could be handled better or averted if we had the opportunity to spend some time in the shoes of the person on “the other side”? When we experience a situation through another’s eyes, and when we understand their work and world, true empathy, understanding and trust can emerge.

This is certainly true in our hospitals, where the frenzy of patient care activities involves multiple roles — physicians, nurses, pharmacists, therapists, social workers and so many others. You can work with other disciplines every day yet know very little of their daily work demands, the challenges they face, and how some of your own actions impact them and the patient. 

This post is from Dr. Peter Pronovost, Senior Vice President for Patient Safety and Quality at Johns Hopkins Medicine and Co-founder of Doctella. This is an excerpt reposted from his blog, Voices for Safer Care. Please visit his website to read the full article.