The Implementation Coordinator is responsible for working with physicians and hospital administrators to integrate Doctella into current health care practices. This requires the Implementation Coordinator to have a flexible work and travel schedule, as we currently have users across the country. We are seeking a healthcare professional with an academic background in the sciences and public health. A competitive candidate has extensive clinical experience working with patients and hospital staff, and has experience leading a team in the field of healthcare. Additionally, this position requires deploying and running clinical trials for Doctella, requiring previous experience with development of research protocols, obtaining approval from Institutional Review Boards, and implementation of study protocols.
  • Plan and execute studies, including lab-based usability analyses, user personas, field studies, usability inspections (cognitive walk-through, heuristic reviews) and other user research.
  • Work with Product Managers, and key stakeholders to develop a research approach, schedule, and detailed test plan.
  • Synthesize findings to inform a better understanding of our customers, give insight into business value, and identify potential usability issues and design opportunities.
  • Present design solutions to the team.
Key Requirements
  • Bachelor’s Degree + HCI – Human Computer Interaction degree or related experience preferred
  • 3+ years of hands on experience conducting user experience research.
  • Healthcare industry experience preferred
  • Experience managing and coordinating user research resources and tools.
  • Familiarity with a variety of research methodologies including usability testing, contextual inquiries, focus groups, surveys, unmoderated and remote studies, diary studies, etc.
  • Ideal candidates will also have experience with customer-facing web sites, mobile, and tablet.
  • Experience with remote testing and lean research methods is a plus.
  • Experience with wireframe and prototyping tools is a plus.
  • Work samples, portfolios, and project case studies are appreciated.