The Content Manager is responsible for maintaining, updating and supervising the creation of content for Doctella. This includes working with physicians, hospital administrators and patients on a regular basis, to ensure we provide the best tools for patients’ safety and care. We are seeking a healthcare professional who has an academic background in the sciences and public health. A competitive candidate has significant clinical knowledge and experience working with patients, and has experience leading a team in the field of healthcare. Candidates must also have competencies in Microsoft Office, Google forms, and strong communication and organization skills.
  • Plan and execute studies, including lab-based usability analyses, user personas, field studies, usability inspections (cognitive walk-through, heuristic reviews) and other user research.
  • Work with Product Managers, and key stakeholders to develop a research approach, schedule, and detailed test plan.
  • Synthesize findings to inform a better understanding of our customers, give insight into business value, and identify potential usability issues and design opportunities.
  • Present design solutions to the team.
Key Requirements
  • Bachelor’s Degree + HCI – Human Computer Interaction degree or related experience preferred
  • 3+ years of hands on experience conducting user experience research.
  • Healthcare industry experience preferred
  • Experience managing and coordinating user research resources and tools.
  • Familiarity with a variety of research methodologies including usability testing, contextual inquiries, focus groups, surveys, unmoderated and remote studies, diary studies, etc.
  • Ideal candidates will also have experience with customer-facing web sites, mobile, and tablet.
  • Experience with remote testing and lean research methods is a plus.
  • Experience with wireframe and prototyping tools is a plus.
  • Work samples, portfolios, and project case studies are appreciated.