Often, when giving talks to health care professionals about the urgent need to improve patient safety and quality, I ask them to do an exercise. At the beginning of the talk, they write down “I will…” on a piece of paper. As the talk comes to a close, the audience is urged to complete that sentence—saying what they will do to make the patient experience safer, better and more respectful. The goal is not just to have an interesting talk, but rather it is to change something that leads to improvement.
This post is from Dr. Peter Pronovost, Senior Vice President for Patient Safety and Quality at Johns Hopkins Medicine and Co-founder of Doctella. This is an excerpt reposted from his blog, Voices for Safer Care. Please visit his website to read the full article.